Committed to delivering a clean and safe environment through health and safety protocols

During the COVID-19 pandemic, it’s important to keep health and safety in mind. One of our highest priorities is the health, safety, and security of our guests, team members, and business partners. In response to this, we request our guests to co-operate and follow all national and local laws and guidelines.

Wear a mask and practice social distancing when required by local laws and guidelines

When required by local laws or guidelines, all Hosts and guests must agree to:

  • Wear a mask or face covering when interacting in person
  • Maintain a distance of 6 feet (2 meters) from each other at all times

What to do if you test positive for COVID-19 during or after your stay

If you have recently tested positive for COVID-19 or have started to feel any COVID-19 symptoms, consider informing anyone who may have been affected or potentially exposed, in addition to relevant local authorities.

We are continuously monitoring and following the changes in recommendations and guidelines of the local governments and the local health authorities in the countries we operate in, to continue working towards providing the best service possible while safeguarding the safety of our guests and associates, within the requirements issued by such local authorities.